Job Description:
We are seeking a highly motivated and experienced IT & Digital Operations Specialist and to join our team. The successful candidate will be responsible for providing IT training, onboarding team members on digital tools and IT processes, website co-creation and management, implementing and managing the company's CRM system, and supporting the management of our digital tools accounts and provider relations.
Key Responsibilities:
Ensure maintenance of key digital tools
Manage and maintain the company's digital tools accounts : Mailchimp, Google Workspace, Slack, Coursera, Notion, LMS platform etc.
Communicate with providers to ensure the smooth operation of digital tools
Identify and recommend new digital tools to improve company operations
Implement and manage the company's CRM system (to come)
Create and maintain reports and dashboards
Problems resolution and follow-ups with the teams impacted.
Provide support and training to team members on the use of the CRM system (to come)
Digital Facilitation & Training
Provide IT training and onboarding of team members on digital tools and IT processes
Produce training materials and deliver workshops to team members on digital tools and IT processes
Continuously improve training materials based on feedback and changes in digital tools and IT processes
Provide ongoing support to team members to ensure their proficiency in using digital tools
Develop and maintain procedures and instructions for using digital tools and for fundamental online safety and privacy (eg on Google Drive)
Supporting Communication Team with Digital Presence Management
Help our communication team to set up the technical part of social media strategies
Assist our ops and comm team to plan and execute digital marketing campaigns to increase brand awareness and engagement
Assist our ops and comm team in building, updating and designing websites using Wix
Maintain and update website content
Monitor website performance and analytics
