Are you passionate about shaping the future of work while promoting equality and sustainability on a global scale?
As a Program Manager for the INCO Academy for Ukraine, you will play a key role in building and nurturing a strong community of online training participants, alumni, and job-seekers. You will serve as their primary point of contact, addressing inquiries, fostering engagement, and ensuring a seamless program experience as well supporting the alumni in their job searching mission.
In this role, you will:
Support program participant communications and manage inquiries efficiently.
Collaborate with partners to promote the program and expand its impact
Contribute to operational improvements and take on ad hoc projects to drive program success.
Monitor and optimize automated systems and platforms to enhance participant community engagement.
If you're a proactive communicator with a passion for empowering learners and creating meaningful connections, we’d love to hear from you!
Your missions will include:
Operations
Community engagement
Co-create and execute community building strategy, ensuring seamless and engaging experience on the relevant LinkedIn groups.
Respond to daily participants inquiries via HubSpot, ensuring they have all required information to apply knowledgeably.
Lead onboarding sessions together with INCO’s facilitators every two weeks, in an engaging way.
Program Support
Ensure program materials are updated by facilitators on a weekly basis
Monitor coaches’ To-Do updates in Program Guides (weeks 1-6), check that all recordings are available, and oversee daily inbox management.
Oversee administrative tasks in LMS platforms such as Moodle, including uploading reports, managing participants’ cohorts, and setting up learning environments to ensure timely execution and smooth program operations.
Analyze data and identify process improvements, leveraging insights to enhance efficiency, optimize operations, and improve the learner experience.
Maintain and update program tools and communications, including refining Typeform questionnaires and improving email communication with participants.
Respond to participants’ inquiries and provide support, ensuring a seamless and engaging experience.
Support program recruitment and selection process, including regular assessment of candidates’ motivation and navigation in other selection criteria on our CRM.
Outreach & Promotion
Research and coordinate potential influencers or explore new sourcing channels that would help to promote the program
Contribute events coordination, organizing online and offline activities to enhance community engagement and job-placement support
